There are many convenient ways to shop with The Good Guys Commercial - including delivery to your location, Click & Collect from any of our stores, and direct supplier delivery for large quantity orders.
Delivery
What is 'Door to Door' delivery?
Big and Bulky The appliance will be delivered to your premises and placed in the room of your choice. If the goods are appliance is unable to be safely delivered or placed in the room of choice e.g. too large, please provide the delivery team with an alternative location at the same address to safely and securely place the goods appliance.
Smaller Items For other products we use Australia post and Team Global Express, you will receive notification with tracking details from the store once your item has left. These deliveries will not be left at your door unless someone is home and you may need to pick this up from a distribution centre/ or local post office if you are not home to accept your delivery.
How will my order be delivered?
Your order may be delivered in one of two ways: - Our Driver – We'll contact you in advance to confirm a delivery and time.
- By Australia Post or Courier - Allow 2-7 working days to receive items in metro areas once you receive your email telling your item is on its way. Regional & remote areas may take longer.
What is Premium delivery?
The appliance will be removed from manufacturer packaging. Any securing tapes, straps or bolts will be removed. Standard inclusions (eg shelves, drawers) will be setup. Manufacturer instruction manuals, warranty information, etc. will be separated from the packaging and handed to you or placed close to the appliance. We will perform basic setup of the goods appliance, for instance placement of internal shelves, drawers, kickboard / plinths, attach handles.
The delivery team will plug in power cords, connect inlet/outlet hoses to existing plumbing (washing machines only) as supplied standard with the appliance for fridges, freezers, washing machines and dryers (Dishwasher, cooking and TV connection is not available with this service).
They will level, turn the power on and turn taps on (washing machine only) . They will not make connections if existing cords or hoses supplied as standard, are not within reach of fittings, the existing fittings are not compatible, modifications to cabinetry are required, or it would be unsafe to make a connection (e.g. a leaking tap, a damaged power outlet). If they are unable to make a connection, they will advise you of the reason.
If the goods have appliance has 'Smart' type features, the delivery team do not enable these.
The delivery team, do not demonstrate the functioning of the goods appliance or run test cycles.
All packaging supplied with the appliance will be removed from your premises at the time of delivery (excluding TVs). We do not remove merchandise labels from the appliance. The delivery team cannot return at a later time or date to collect packaging.
The delivery team will also take away an appliance of similar type and size to the one purchased. This old appliance must be disconnected, removed from the cavity, emptied and cleaned ready for transport. If this is not completed prior to the driver arriving, we may not be able to complete the premium delivery service.
At your request, in lieu of removal we will relocate your old appliance on your premises, providing it is safe and reasonable to do so however the delivery team will not reconnect it. The delivery team will not load the goods old appliance onto your vehicle.
Please note: Under no circumstances do delivery teams mount goods the appliance to walls or to cabinetry, even if this is to an existing fixture.
What do you need to do before a Big and bulky delivery?
ARRANGING DELIVERY Our delivery team will SMS you by the morning of your scheduled delivery date. If you need to add or update your requested delivery date, please follow the link that has been sent by SMS.
For larger items (e.g. Fridges >500Lt’s) our carrier crew may contact you to ask some important questions to plan your delivery, if you are aware of any circumstances which may affect the safe & efficient delivery of your appliance (e.g. stairs, obstructed access, steep driveway) please discuss with our delivery partner.
DAY OF DELIVERY
In most areas our delivery team will SMS a link to live tracking and will contact on approach to your delivery. If our delivery teams schedule has changed, they will contact you and with a revised expected delivery window.
PREPARING FOR YOUR DELIVERY To enable a smooth delivery of your appliance, please ensure; - There is clear access along the intended path of the appliance
- You or another authorised person is present for delivery (appliances cannot be left without an authorised signature)
- The delivery vehicle can park adjacent to your premises
- Secure any pets for the duration of the delivery
- For an existing appliance that the delivery team are removing, please disconnect, empty and clean, prior to the arrival of the delivery team.
WHEN OUR DELIVERY TEAM IS ON SITE Upon arrival, the delivery team will introduce themselves to you, perform a quick walk through, take photos of the intended route and destination of the appliance/s. If there is pre-existing damage to your house our delivery crews will make note of it.
FOLLOWING DELIVERY The delivery team will ask you to sign a proof of delivery and will photograph the appliance. If there are any aspects of the delivery that you are unhappy with, please advise your store of purchase. We value feedback - upon completion of the delivery, you may receive an SMS asking you to rate our service, please take this opportunity to rate your delivery experience with The Good Guys.
Can The Good Guys arrange for my new product to be installed?
If you need your product installed, there is an extensive range of fully guaranteed installation services available for purchase from The Good Guys Home Services. Please click HERE for more information
The Good Guys do not deliver to PO Boxes or Parcel Lockers or international addresses.
The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.
The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address.
How long will it take for my order to arrive?
The estimated shipping or delivery times for your order is displayed on the product page and the cart page.
Delivery to parts of Far North Queensland, Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.
Should there be any issues with stock availability, The Good Guys will contact you to advise of any delays.
For smaller items you will receive tracking information via email or SMS when your item is on board for delivery with a courier. A notification or calling card will be left for you letting you know that your order is waiting for collection at your local depot if you are not home to accept your delivery
For our Delivery Terms & Conditions, click HERE.
For our Refunds, Returns & Cancellation policy, click HERE.
How much does delivery cost?
Delivery costs for your purchase are calculated and displayed in the shopping cart. Standard delivery is calculated by the size and weight of the items, plus the delivery location.
Do I need to be home to except my delivery?
Yes, for large, big & bulky products such as air conditioners, cooker, chest & upright freezers, washers, dryers, and TVs delivered by The Good Guys, someone will need to be home to accept and sign for the delivery.
Why hasn't my order been delivered together?
Your order may be sent from multiple locations and can arrive separately on different days. We do this so we can get your order to you as soon as possible.
Click and Collect
Click & collect is a convenient, cost-effective option for customers who live or work near one of The Good Guys stores and may not want an item to be delivered, or who would prefer not to pay for delivery. Customers can simply pick up in store at a convenient time that suits them after the order has been accepted and a ‘Ready for Pick Up’ notification received.
How will I know when my order is ready for collection?
You will receive an order confirmation email and a SMS when your order is ready for collection.
Why is Click & Collect showing as 'unavailable’?
If the Click and Collect option is unavailable online, then the item is not readily stocked in store and cannot be purchased online for pick up. This may be due to the product being a special-order item or a clearance range.
What do I need to bring to collect my order?
Only the person whose name appears on the confirmation email, or the person you nominated when making the online order, can pick up your order in store.
You or the nominated person must bring with them: - Your order confirmation email.
- A current Australian Driver’s License, current Passport or approved photo identification.
- If you paid by PayPal – you must also bring the PayPal confirmation email that includes the transaction ID.
How long do I have to collect my Click and collect order?
An SMS will be sent to you reminding you that your order is ready for collection. If your item/s are not collected within 28 days, your order will be cancelled, and the purchase will be refunded back to the original payment method.
|