Placing orders and quotes

We aim to process your order promptly so you receive it as quickly as possible. If you need to make a change, please contact us on 1300 225 564 as soon as you can.

Yes, if your item hasn’t been dispatched yet, we can cancel your order. Simply send us a message HERE and our team will take care of the cancellation and process a refund to your original payment method.

Your order may be sent from multiple locations and can arrive separately on different days. We do this so we can get your products to you as soon as possible.

Yes. You can send us a message HEREand our team will look into delaying your delivery. Please note: some orders may not be possible to delay.

When your goods have been shipped, you will receive Email/ SMS for you to track your order.

You will receive an online order confirmation within 24hrs of placing your order. Please check your spam/ junk folders. If you still require assistance please complete this form HERE and our team will investigate this and come back to you.

At the time placing your order the website the product page will give you an approximate ETA at the time of purchase. While we strive hard to meet these timeframes, delays can happen. Please reach out to our friendly team HERE and we can provide you with an update.

Our team can help you change this if you require. Please contact us HEREso we can assist you further.

When shopping on our website you can order products not in stock, but the cart will only allow you to have these delivered to your location. If you have a special requirement please reach out to your account manager or complete an enquiry form HEREand our team will come back to you.

Your 30-day credit account is currently on hold. This may be because you've reached your credit limit and need to pay existing invoices to free up funds. If you're like to request a credit limit increase, please contact your account manager. Alternatively, your account may have overdue invoices that must be cleared before we can create new orders. For more information, please email creditoffice@thegoodguys.com.au or submit an enquiry.

There are two ways you can obtain a quote from The Good Guys Commercial. You can create one on our website, or you can contact our friendly team HERE to have this processed for you.

Our team can process this quote for you, please note this will be processed in 24hrs. Please complete this form HERE so we can process this for you.

The Good Guys Commercial will ensure we are passing on the sale price to you that is displayed in store or the retail website. If these prices are cheaper than your contract pricing, the date, the sale ends will be your expiry date.

By sharing your quote details with our team, we will look into this price with your account manager. From here we will issue you with a new quote for you to review.

Shopping with The Good Guys Commercial is only available to our verified customers. If you are a new business who would like to shop with us, please complete the form HERE. If you require a quote for a non-profit organisation please reach out to your case worker for more help.

Thats great to hear, all you need to do is reply to the email we sent you and the team will get that processed for you!

Our team can assist you with this please complete the form HERE

If you are looking for products that are not on our website we may be able to source it from our broad supplier network. Complete this form HERE and our team will be in touch.

Our website will show you if the item is in stock at your selected store. On the product page enter your postcode under “Check Stock / Delivery Cost’. Details of the store with stock available closest to the postcode you have entered will display. If no stock is available in the area closest to the postcode you entered, you will be shown delivery only options.

When placing orders with The Good Guys Commercial we do require cash customers to pay for the goods prior to us ordering or holding stock for you. This ensures your order is ready for you when needed and supports a smooth delivery.

When shopping online we have quantity restrictions of 5 units of one product, per order. This does not include products that are restricted to bulk quantitiess i.e Apple products. When you need more than 5 units of one product, please contact us HERE so we can assist you further.

You can order a wide range of products in bulk, including: Appliances: Cooking, dishwashing, laundry, fridge, and freezers appliances. Electronics: TVs, laptops, tablets, and monitors. Accessories: TV brackets, cables, chargers, cases, and other essential accessories. If you have specific products in mind, please contact your account manager for more details.

Ordering in bulk offers several advantages. Cost: Bulk orders may unlock special pricing, reducing the overall cost per unit. Convenience: Fewer orders mean less time spent on purchasing and logistics. Customised Support: Our team can provide tailored delivery and support services to meet your specific requirements.

A commercial product is specifically designed for use in non-domestic or business environments. We class these as Commercial Grade.

We offer a selection of commercial-grade products on our website. For these items, you’ll see an enquiry form to request more information. If you’re looking for a specific commercial product that isn’t listed online, let us know - we’ll do our best to source it for you.

For certain commercial products, we include an enquiry form so we can gather important details - such as your delivery location, whether a forklift is available for larger items, and the quantity required. Once we receive your form, a team member will be in touch to confirm the details and help process your request.

Complete the online form HERE and our team will make contact with you.