Please inspect your items as soon as they’re delivered. If the product is damaged or not what you ordered, contact us HERE as soon as possible. We recommend getting in touch within 7 days of receiving your delivery so we can resolve the issue quickly.
Except where required by law or if the goods are faulty (see Sections 15.5-15.7), all returns must be approved in writing by The Good Guys Commercial. We reserve the right to accept or reject return requests at our discretion. Bespoke, indent, or customer orders cannot be returned. Approved returns must be prepaid by you and will only be credited or refunded if they are in saleable condition, sealed as delivered, and accompanied by the necessary documentation (customer name, address, account number, invoice number, reason for return, and approval copy). Approved returns are at your risk until they reach our place of business.
We’re sorry to hear this. Rest assured we are here to help. To get this process started please complete this form HEREand our friendly team will be in touch on the next steps.
We're sorry to hear this, but rest assured, we're here to help. Please complete this form HERE.
We're sorry to hear this, please complete the form HERE and our friendly team will be in touch. Further information on your rights can also be found in “Refund & Warranties: Understanding Your Rights”.
Unfortunately, we are unable to offer extended warranty on goods purchased through The Good Guys Commercial.
Where you need to return an unopened and unused product you can take these to your closest store. Please ensure you take a copy of your invoice/ dispatch advice. If your item is big and bulky please contact our team HERE.
We work hard to process all orders quickly so that you receive your order as soon as possible. If you require to make a change you can contact us on 1300 225 564.
We're sorry to hear this. Please complete the form HERE with all the details of what is missing / damaged, and our team will contact you on the next steps.